Refund policy

🌿 Returns & Refunds

We want you to love your Botanic Enve purchase. If something’s not quite right, we’re here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging, with tags attached

  • Accompanied by a receipt or proof of purchase

To start a return, email us at hello@botanicenve.com.au.
Returns must be sent to:
63 Winns Rd, Coromandel Valley SA 5051
Return postage is at the customer’s expense unless the item is faulty or incorrect.

Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order on arrival and contact us immediately if:

  • The item is damaged,

  • You receive the wrong item, or

  • There are any other issues with your delivery.

We'll do our best to make it right.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Opened personal care items (including perfumes)

  • Custom or personalised products

If you’re unsure whether your item qualifies, please reach out before returning.

Exchanges

Need something different?
The quickest way is to return your item (once approved) and place a new order for the one you want.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note your bank or credit card provider may take additional time to process the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at hello@botanicenve.com.au.